FAQ / Frequently Asked Questions

What are your opening hours?
Customer service is available on weekdays from 7:00 to 17:00. Our webshop is open 24/7. Read more about our opening hours here.

How fast will my order be shipped?
We normally ship stocked products the same day if the order is placed before 2 p.m. CET. Delivery time depends on shipping method and destination.

Which shipping options do you offer?
We offer several shipping options with UPS and FedEx. Available options are displayed at checkout and are adapted to the order’s weight, size and delivery address.

Can I track my order?
Yes. When your order is shipped, you will receive an email with a tracking link so you can follow the package all the way.

Which payment methods can I use?
You can pay with:

• Klarna
• PayPal
• Card payment
• Invoice

Available payment methods are shown at checkout.

How do returns and exchanges work?
To make a return, you create a case with us. You can do this via your order confirmation or through your order history under My Pages.
For detailed instructions, see Returns and complaints.

Can I get help finding the right spare part or product?
Absolutely! Our customer service and technical support are happy to help you find the right part or recommend suitable products.

What do I do if an item is out of stock?
On the product page, you can subscribe to notifications for items that are temporarily out of stock. Leave your email address to receive a message when the product is available again.