FAQ / Frequently asked questions – CAI
What is CAI?
CAI is Olsson Parts’ digital chat function that helps you quickly find the right products, parts, and information on olssonparts.com. The name stands for Customer Artificial Intelligence and is designed to provide the same personal and helpful experience as Olsson Parts’ customer service.
When can I use CAI?
CAI is available around the clock, every day of the week. You can ask questions whenever it suits you – regardless of the time of day.
What kind of questions can I ask CAI?
You can ask both specific and more general questions, for example about:
- Products and spare parts
- Compatibility between parts and machines
- Product range and assortment
- Deliveries, opening hours, and service
- Information about Olsson Parts and job vacancies
CAI can also summarize and explain information available on the website.
Which languages can I chat with CAI in?
CAI communicates in Swedish, Norwegian, Danish, Finnish, German, and English. It can also respond in, for example, French and Spanish, but recommends English when needed to ensure product information is accurate.
Can CAI help me choose the right part for my machine?
Yes, CAI can help you understand which parts fit different machines and tractors and guide you to the right product or category.
What happens if CAI cannot answer my question?
If your question requires more advanced assistance, CAI will guide you to Olsson Parts’ customer service or technical support, ensuring you always get the right help.
Does CAI collect personal information about me?
CAI is developed with a focus on customer benefit and privacy. It helps Olsson Parts understand customer needs on an overall level, without collecting in-depth personal data.
Does it cost anything to use CAI?
No, CAI is a free service that all visitors to olssonparts.com can use.
