Frequently asked questions

Order

When can I place an order?
You can place an order 24/7 at olssonparts.com or by phone on weekdays between 7am and 5pm CET. You can find more information here.

I haven't received an order confirmation, what can I do?
If you don't see your order confirmation, please check your junk mail.

Can I add products to an existing order?
Unfortunately, once your order has been submitted, we cannot make any changes or add more products. If you want to order something more, you are very welcome to place a new order.

Can I upload a CSV list of item numbers for ordering?
Not directly in the shopping cart, but you can upload a CSV list with item numbers via My Pages > My shopping lists. Create a new shopping list or select an existing one and then click on "Upload file".

The product is listed as "Temporarily out of stock", when will it be back in stock?
What is shown on the article on the website is the expected delivery time to our warehouse at present, subject to change.

Are there any guarantees on your spare parts?
We provide a 2-year warranty from the date of delivery for manufacturing and production defects.
The warranty does not apply if the product has not been checked against the old part, is a wear part, has been incorrectly assembled or used, or if any intervention has been made without our written authorisation.

Do you have a price guarantee?
We offer good prices but do not have a price guarantee. Quality is always our primary focus, and in some cases this may mean that we sell a slightly more expensive product that holds up better than cheaper alternatives.

How can I become a contract customer?
There is a form you can fill in on the website where the responsible representative will contact you shortly. Click here to access the form.

Delivery

Can I track my order?
Once your order is packed and dispatched from our warehouse, you will receive an email with a tracking number. Sometimes the email may end up in your spam folder, so remember to check there too.
You can always find the tracking number by logging in and going to My Pages. Go to My Purchases, select the current order and click on Track Parcel.

How much does shipping cost?
We offer different delivery options depending on the weight and service. You can see the expected delivery time and price at checkout before registering your order. Read more about our shipping options here.

Can I choose which carrier my parcel goes to?
Depending on the carrier, you can choose the agent yourself, otherwise your parcel will automatically be sent to the nearest agent.

Can you send my goods in a letter?
No, we can't.

I forgot to collect my order and it has now been returned, can you send it out again?
If you have already received a credit note for the return, it is usually easiest to place a new order. If the reason the parcel was never collected is because you have not received any notification from us, (which could be because we have the wrong mobile number for you, for example) we will need to look into it before you place your order again. Please contact us at kundservice@olssonparts.com or +46 304-751070.
Please note that if you do not collect or receive your order, you will be charged our shipping costs for unclaimed packages, but not less than €30.00, excluding VAT. 

Payment

I haven't received my invoice, where can I find it?
You can find your invoices under My pages > Invoice history.

What payment options do you offer?
We offer several secure payment options, including card payment, PayPal and invoice. You will see all available options at checkout.

Can I pay by cash on delivery?
No, you can't.

I have received a credit note and have additional amounts to pay.
Please deduct the amount of the credit note and pay the difference against the basic/next invoice. Always refer to the OCR number of the invoice you are paying.

I have received a credit note, can I get it paid?
A credit note can be paid out if you have no unpaid invoices. Contact us with your bank details and we will help you..

I have not received my refund, what can I do?
Contact us at kundservice@olssonparts.com or +46 304-751070 and we will help you.

Returns

How do I return or claim an item?
To make a return, you create a case with us. You create your case either via your order confirmation or via the order history under My Pages.
For detailed instructions, see Returns.

Do you need help? Contact Customer Service at kundservice@olssonparts.com or +46 304-751070.

What do I do if an item I received is broken or incorrect?
For information on how to proceed, see Returns.

The product does not fit, can I exchange it?
Olsson Parts does not offer exchanges, however, business customers have the opportunity for open purchase and consumer customers can also exercise their right of cancellation. Read more in our General terms and conditions.

What does it cost to return my order?
If the return is because we sent you the wrong item, we will pay the return postage. If the return is due to you, we charge a fee for shipping and handling.

Have you received my return?
We do not automatically confirm that we have received your return. However, if you are to be credited, you will receive a confirmation email from us that we have received and authorised your return.