I have not received my invoice, where can I find it?
You can find your invoices under My Pages > Invoice history.
I have not received an order confirmation, what can I do?
Please check if your order confirmation is in the spam folder. If not, please contact us.
Can I track my order?
Once your order is packed and shipped from our warehouse, you will receive an email with a tracking number. Sometimes the email may end up in the spam folder, so please remember to check there as well. You can always find the tracking number by logging in to My Pages. Go to "My Purchases", select the current order, and click on "Track package".
Can I add products to an existing order?
Once your order has been submitted, unfortunately, we cannot make any changes or add more products. If you would like to order more, you are very welcome to place a new order.
What does the shipping cost?
We offer different delivery options depending on weight and service. The expected delivery time and price are shown at checkout before you complete your order.
Can you send my goods in a letter?
No.
Can I pay cash on delivery?
No.
The product is marked as “Temporarily out of stock”, when will it be available again?
The delivery time displayed on the product page reflects the current expected delivery to our warehouse, subject to change.
How do I return or make a complaint about an item?
You can easily start a case on our website. Log in to My Pages, go to "My Purchases" and select the order concerned.
What do I do if the item I received is damaged or incorrect?
Follow the steps here how to proceed.
I have received a credit note and still have an outstanding amount to pay.
Deduct the amount of the credit note and pay the difference against the original invoice / next invoice. Always refer to the OCR number of the invoice you are paying.
I have received a credit note, can I have it paid out?
A credit note can be paid out if you do not have any unpaid invoices. Contact us and provide your bank details, and we will assist you further.
When can I place an order?
You can place orders 24/7 on olssonparts.com or call us on weekdays between 7 a.m. and 5 p.m. CET. You can find more information here.
How can I become a contract customer?
There is a form on our website that you can fill in, and a responsible representative will contact you shortly. Please click here.
I haven't received my refund, what do I do?
Contact our customer service at kundservice@olssonparts.com or +46 304-751070 and they will help you.
Can I upload a CSV list with item numbers for ordering?
Not directly in the shopping cart, but you can upload a CSV list with item numbers via My Pages > Shopping Lists. Select New and you will be able to upload a file.
Are there any warranties on your spare parts?
We provide a 2-year warranty from the date of delivery for manufacturing and production defects.
Do you have a price guarantee?
We offer good prices but do not have a price guarantee. Quality is always our primary focus, and in some cases this may mean that we sell a slightly more expensive product that lasts longer than cheaper alternatives.
How long is your delivery time for parts to the UK?
Orders placed before 2 p.m. CET are usually processed and shipped the same day. Delivery time to the UK is 3–5 working days.
Have you received my return?
We do not automatically confirm that we have received your return. However, if you are to be credited, you will receive confirmation via email from us that we have received and approved your return.